Start free
GM Profit Leak Scorecard
A focused 15-minute check across labour, margin, stock, standards and delivery. Leave with three priorities worth acting on first.
Practical systems for working hospitality leaders
Control the operation before it controls you.
Clearer labour. Tighter controls. Visible standards. TheWorkingGM turns 30+ years of hands-on hospitality leadership into practical tools and direct operational support.
30+ yearsHotels · restaurants · catering · remote sitesBuilt by an operator
Operational controlOn shift
The working GM method
01
Labour
See paid hours, productivity and ownership before the rota becomes the problem.
02
Profit
Bring margin leakage and weak controls into a weekly management rhythm.
03
Standards
Make the standard visible, the owner clear and the follow-up unavoidable.
04
Delivery
Connect handovers, guest experience and daily execution across the operation.
From professional kitchens to multi-venue management
Led complex 24/7 accommodation, catering and facilities operations
Tools designed for real managers, not theory
Choose your starting point
Useful on the next shift. Valuable for the next quarter.
Start free, solve one pressure point, or bring the full operation into view. One-time tools. No recurring software fee.
Reset the week
7-Day Operations Reset
A practical self-guided reset for managers who need clearer routines, ownership and follow-through without another bloated manual.
£9.99
Get the resetBuild the system
Ultimate 7-Tool Suite
Editable tools for labour, P&L forecasting, staffing, menu costing, stock, operations and guest-enquiry workflow.
Get an operator's view
Operations Health Check
A 90-minute online review, a tailored seven-day action plan and one follow-up—focused on the pressure points affecting your operation now.
Built from the floor up
Operator experience, turned into operating advantage.
Paul Gavshon built TheWorkingGM from more than three decades across professional kitchens, hotels, pubs, restaurants, accommodation and remote operations in Australia, Ireland and the UK.
Most recently, that meant responsibility for a complex remote operation supporting around 800 residents and leading approximately 70 people across catering, accommodation, housekeeping, facilities, maintenance and logistics.
For operators who need implementation
30-Day Operations Control Sprint
Diagnostic, seven-day plan, three priority controls, weekly implementation calls and a final 60-day roadmap. The £295 Health Check is credited when you upgrade within seven days.
Founding-client price until 15 September£1,250
Start with the health checkIdeas that travel. Partnerships that work.
Built for operators—and available to publishers and partners.
Commission Paul Gavshon for a practical hospitality operations column, or become a founding partner in TheWorkingGM's first measured growth phase. No inflated audience claims. Clear deliverables and operator-led content.